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Where is my deposit? Why is my deposit held/pending?

Your deposit may be withheld for one of the following possible reasons:

  • You did not submit your verification documents;
  • Your documents have expired and updated documents are required;
  • Your total deposits exceed 2,000 EUR and your account was not yet fully verified;
  • You have duplicate profiles within BDSwiss;
  • You have failed to provide us with additional verification documents for your payment (such as card copies, source of payment screenshot, etc.)
  • You have deposited using a relative’s or friend’s card / account and additional verification documents are required.

Our Customer Support Team will contact you to resolve the issue and advise you on further steps. In the meantime, we suggest looking at previous emails sent by us to you.

Should you require any further information, please contact us via email at [email protected].

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Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76.3 % of retail investor accounts lose money when trading CFDs with this provider.
You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. General Risk Disclosure