Before you can withdraw back to your cryptocurrency wallet, ensure that you follow the withdrawal order as specified under the FAQ:Which method can I use to withdraw my funds to?.
In order to withdraw back to your cryptocurrency wallet, you will be required to provide us with the wallet address. Due to the AML procedures and policies, we are only allowed to process withdrawals back to the same wallet address where the funds initially came from. Therefore, we will require a proof of payment (such as a screenshot of your private wallet with the QR code) to be provided to us, to verify the original source.
In the case you have used an exchange wallet to fund your account (which is not advisable), you will be required to provide us with a screenshot of your private wallet and confirm this to us in writing. In such a case, please contact our Customer Support Team at [email protected].
Example of confirmation of your receiving wallet:
‹ Back to Help Center