Complaints | BDSwiss Group

To submit a complaint, please complete the complaint form below

Full name and Surname*
Date of Birth*

Telephone Code*
Telephone Number*
Registered Email Address*

Trading Account Number*
Residential Address
Did you communicate your complaint to our Customer Support Department?*
No
Yes
If yes, please specify the below information:
Email ticket number (if any):*
Date(s) of communication:
Name the Customer Support Representative:
Outcome:*
If not, we encourage you to first contact our Customer Support department.
Date & Time the issue arose:*
Position(s) number(s) under dispute:*
Dispute amount:*
Please specify the currency
Brief Description of the Complaint:*
Suggested way for the Complaint to be resolved:*
Please attach any supporting documentation/evidence such as screenshots, reports, error messages, and error codes (if any) that may help us in the investigation and resolution of the Complaint.

Drop files here or

Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76.3 % of retail investor accounts lose money when trading CFDs with this provider.
You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. General Risk Disclosure

How can I submit a complaint?

To submit a complaint, please complete the complaint form below

If yes, please specify the below information:

If not, we encourage you to first contact our Customer Support department.